Pivio CRM Privacy Policy

Effective date: 1 August 2026 · Last updated: 1 August 2026

1. Introduction

This Privacy Policy explains how East Tea IK (“Pivio”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use Pivio CRM, our website, applications, and related services.

We are committed to protecting your privacy and processing personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable laws. By using Pivio, you acknowledge this Privacy Policy.

2. Data Controller

East Tea IK
Registration No.: 40002210467
Ventas iela 7-6, Raņķi, Raņķu pag.,
Kuldīgas novads, LV-3323, Latvia
Email: hello@piviocrm.com

3. Personal Data We Collect

Depending on how you use Pivio, we may collect:

Account Information

• Name
• Email address
• Company name
• User role
• Account settings

Subscription Information

• Subscription plan
• Billing history
• Payment status

Payment card details are processed securely by Stripe. Pivio does not store full payment card information.

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Login timestamps
• Security logs

Customer Data

Users may upload customer information into Pivio, including contacts, companies, notes, tasks, and other business-related information. This data remains the property of the customer.

4. How We Use Your Data

We process personal data to:

• provide and maintain the Service;
• manage user accounts;
• process subscriptions and payments;
• improve platform performance;
• provide customer support;
• protect system security;
• comply with legal obligations.

We do not sell personal data.

5. Legal Basis for Processing

Depending on the situation, we process personal data based on:

• performance of a contract;
• compliance with legal obligations;
• legitimate interests;
• your consent, where required.

6. Payment Processing

Payments are securely processed through Stripe. Stripe acts as an independent payment service provider and processes payment information according to its own Privacy Policy.

7. Data Storage

Customer data is hosted on infrastructure located within the European Union. We implement appropriate technical and organizational measures to protect stored information.

8. Data Retention

We retain personal data only for as long as necessary to:

• provide the Service;
• comply with legal obligations;
• resolve disputes;
• enforce our agreements.

After account termination, certain information may be retained where required by law.

9. Security

Pivio applies industry-standard security measures, including:

• SSL encrypted connections;
• secure authentication;
• regular backups;
• restricted administrative access;
• continuous monitoring of system security.

No online service can guarantee absolute security; however, we continuously work to protect your information.

10. Sharing Personal Data

We may share data only when necessary with trusted service providers, including:

• Stripe (payment processing);
• hosting providers;
• infrastructure and backup providers;
• legal authorities where required by law.

We do not sell customer or personal data.

11. Your Rights

Subject to applicable law, you have the right to:

• access your personal data;
• correct inaccurate information;
• request deletion of personal data;
• restrict processing;
• object to processing;
• receive your data in a portable format;
• withdraw consent where processing is based on consent.

Requests may be submitted to hello@piviocrm.com.

You also have the right to lodge a complaint with a data protection supervisory authority, in particular the Data State Inspectorate of the Republic of Latvia (Datu valsts inspekcija, www.dvi.gov.lv), or the supervisory authority of the EU/EEA country in which you reside or work.

12. Cookies

Pivio uses only cookies that are necessary for authentication, security, and operation of the Service. If optional analytics or marketing cookies are introduced in the future, users will be informed and, where required, asked for consent.

13. International Transfers

Where personal data is transferred outside the European Economic Area, appropriate safeguards will be applied in accordance with GDPR.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on the Pivio website together with its effective date.

15. Contact

For questions regarding this Privacy Policy or the processing of personal data, please contact East Tea IK at hello@piviocrm.com.